Q: Why can't I place an order online?
A: There are a couple of common problems with trying to place an order online. Follow this procedure according to which web browser you are using:
Close any programs running in addition to your browser like word processors, games, etc. Especially make sure to close any additional programs that are transferring data over your Internet connection.
To make sure your Internet Explorer version 4.x browser has these options enabled, select the Edit menu at the top of the browser screen and then select Preferences. The Preferences box will display a number of categories on the left among other options. Find the category called Receiving Files and select it, (you may need to scroll down to find it on your list). When you click on this option, you can then open the "Cookies" sub-menu. The "Cookies" sub-menu will display a list of all the cookies on your computer (if any). Below this is a select bar for what to do When receiving cookies. Make sure the "Never Accept" option is NOT selected. Any other option will work for the purpose of ordering.
If you still cannot order online, you can still call us toll-free during Central Standard Time business hours (9 a.m. to 5 p.m. Monday-Thursday, 9 a.m. to 5:00 p.m. Friday, 10:00 a.m. to 1:00 p.m. Saturday) to place your order. For assistance with your online order, please tell us what kind of difficulty you are having, what web browser and what kind of computer you are using.
Q: Do your sunglasses come with a warranty?
A: This answer varies, as we deal with many different manufacturers. All brands do come with at least a limited, one-year manufacturer's warranty. Some brands actually include a lifetime warranty on selected models. EJ's will include warranty cards with your purchase when available. You can always contact EJ's if you need more specific information on manufacturer warranties.
Q: Where's my order? How can I track it?
A: This is another variable answer. If we have the model on our shelves and we ship it via UPS, or USPS, we can provide a tracking number immediately. Orders placed by noon CST on Monday using 3-Day Express, the order will be shipped on Monday and you can expect the package on Thursday (3 days after the day it was shipped). If your order was placed after 2:00 p.m. CST, it is important to know that the order cannot be shipped until the next business day. Thus, if you place an order at 4:00 p.m. on Monday afternoon using 3-Day Express, the order is shipped on Tuesday. You should then expect your package to arrive on Friday (3 days after the package was shipped). Your best bet is to wait to contact us until the day after your order is expected.
Q: How do manufacturers' back orders work?
A: Sometimes, both EJ and the manufacturer of a particular model can run out of stock. In this case, we must wait until the manufacturer produces more before we can ship out your order. If your item needs to be backordered, we will let you know the approximate waiting time (usually expect 7-10 business days plus delivery time) before fulfilling your order. If you still wish to order the item, we will charge your account and your order will be shipped as soon as possible.
Q: So how exactly does your return policy work? Where's the fine print?
A: We want you to be satisfied with your purchase! Please read the following information carefully, and call or email with any questions.
All returns must be sent to EJ's Sunglasses, not to the manufacturer. Sunglasses must be re-packaged as they were received. Items not received in new condition will not be credited.
Failure to send returned or exchanged items back to the correct address could result in improper crediting.
You have 30 days from the time of shipment to return or exchange your items All items returned within this time frame can be fully refunded or exchanged less shipping charges.
Customer is responsible for all return shipping fees.
Worn or imperfect items are not returnable or exchangeable.
We suggest delivery confirmation type of shipping on all returns or exchanges.
Discontinued items may not be returned for refund or exchange.
Please direct returns to:
4504 Valley View Rd.
Edina, MN 55424
The return policy does NOT apply to discontinued items. You will be notified by EJ's if an item is discontinued before your order is fulfilled. All sales of discontinued items are final!
Q: Do you sell used, second-hand, or factory overrun sunglass models?
A: No! ALL of EJ's sunglasses are genuine name-brand models in brand-new condition. All of our stock is exactly the same sunglasses you would see in a retail store with the same name brands. If you have any questions about the validity of your order, please feel free to contact us by phone, fax, or email us with your concerns.